Audience
Adults et Teens
Attendees
6+
Number of facilitators
1
Level
Intermediate
Preparation
15 minutes
Activity
1 hour
Description
In this activity, learners will analyze the story of a woman who had to close her business because of poor customer service.
Objectives
Understand the importance of providing good customer service and learn tips for better customer satisfaction.
Worked skills
Knowledge
Prerequisites for the audience
None
Equipment
— Flipchart paper
— Markers
Content used
None