Audience
Attendees
Number of facilitators
Level
Preparation
Activity
Description
In this activity, you will organise a focus group discussion with migrants to better understand how your library can be better equipped to meet their needs. You will collaboratively identify access or informational barriers, brainstorm solutions, and ultimately implement feedback.
Objectives
Participants will:
• Reflect on issues of library access, services, and information.
• Brainstorm ways to enhance the library’s capacity to serve migrants.
• Learn about the services already available.
• Support the library’s user feedback processes.
Worked skills
• Active listening and empathy
• Problem-solving
• Sense of service
• Updating of knowledge
• Community-centered design
Prerequisites for the audience
Basic understanding of the facilitator’s language or translation (if available).
Equipment
• A comfortable, quiet space for discussion
• 2-3 flip charts or several large sheets of paper for mapping exercises and gallery walk
• Markers (different colours) for writing
Content used
• None