Audience
Attendees
Number of facilitators
Level
Preparation
Activity
Description
This workshop supports library staff in defining the boundaries and possibilities of digital assistance for visitors. Together, the group will reflect on the types of help they are comfortable and allowed to offer, agree on common language, and co-create a “Digital Assistance Charter” draft.
Objectives
Through this activity, librarians will learn to:
• Define clear, realistic limits for digital assistance at the library.
• Build staff confidence in offering consistent, appropriate digital help.
• Encourage collaboration on drafting user-friendly guidelines.
Worked skills
• Professional communication
• Digital literacy boundaries
• Team problem-solving
Prerequisites for the audience
• This activity is aimed at library personnel.
Equipment
• Whiteboard or flipchart
• Markers and sticky notes
Content used
• Common scenarios from the library (e.g., printing, online forms, job applications)
• Library policies on data protection, privacy, and liability