Audience
Attendees
Number of facilitators
Level
Preparation
Activity
Description
This interactive workshop invites library staff to reflect on migration trends in their area, share experiences of welcoming newcomers, and practice positive, culturally aware approaches when supporting migrant patrons. Through discussion and role play, the session builds awareness and empathy, strengthening the library’s role as a welcoming space.
Objectives
Participants will:
• Increase staff awareness of local migration trends and the lived experiences of newcomers.
• Reflect on the library’s role in fostering inclusion and belonging.
• Practice culturally sensitive approaches to communication, including personal space, body language, and customer service scenarios.
Worked skills
• Active listening
• Cultural awareness
• Empathy building
• Conflict management
• Team collaboration
Prerequisites for the audience
• Participants should be library staff.
Equipment
• Flipchart or whiteboard
• Markers, pencils, etc.
• Chairs arranged in a circle
Content used
• Local migration statistics and profiles (collected in advance)
• Short narratives or scenarios illustrating migrant experiences in libraries.
• Printed “story cards” (case examples based on real migrant experiences